🚚 Shipping

Shipping time:
Orders typically arrive within 4 to 7 business days after processing. You’ll receive a tracking number as soon as your order ships.

Shipping cost:
Shipping is free on all orders.

🔁 Returns

We offer a 30-day return window from the date of delivery. If you're not satisfied with your Juveo product, you can request a return — no questions asked.

To be eligible for a return:

- The request must be submitted within 30 days of delivery.

- The product must be returned in good condition, with all original accessories.

- Items must be securely packaged.

How to start a return:

1. Email us at help@juveo.co with your order number and reason for return.

2. We’ll send you a return shipping label and instructions.

3. Once the product is received and inspected, your refund will be issued.

Note: Return shipping costs will be deducted from your refund. Original shipping charges (if any) are non-refundable.

Where returns go:
All returned products are sent directly to our team in Canada for inspection.

Be sure to use the prepaid label we provide — it includes the correct customs information to avoid delays or import fees.

🛡️ Warranty

All Juveo products are backed by a limited warranty from the date of delivery. (Warranty period depends on the product)

What’s covered:

  • LED light malfunction
  • Power or controller failure
  • Issues with auto shutoff or charging

What’s not covered:

  • Cosmetic wear and tear
  • Water damage or drops
  • Damage from misuse, tampering, or unauthorized repairs

How to claim:

1. Contact help@juveo.co  or kara@juveo.co with your order number and a description of the issue.

2. We may ask for a short video or photos to help diagnose the problem.

3. If your issue is covered, we’ll send a replacement at no cost.

Need help?

Reach out anytime at help@juveo.co — we’re here to assist with anything related to your order or device.