How can we help you today?
Juveo was created to bring clarity, confidence, and support to women navigating the natural changes of midlife skin. No confusion. No pressure. Just gentle, science-backed care that honors who you are.
Money Back Guarantee
Warranty
Returns & Exchanges
Shipping & Delivery
Processing Times
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Carriers
We ship via trusted carriers including USPS, FedEx, and UPS. You'll receive tracking information once your order ships.
Delivery Estimates
Standard shipping: 4-7 business days (US)
International shipping: 7-14 business days
Tracking Information
Once your order ships, you'll receive an email confirmation with your tracking number. You can track your package directly through the carrier's website or contact our support team if you need assistance.
If you haven't received your tracking information within 48 hours of placing your order, please check your spam folder or reach out to our support team.
45-Day Money Back Guarantee
What the Guarantee Covers
We want you to feel confident in your purchase. If you're not completely satisfied with your Juveo R1 mask within 45 days of delivery, we'll provide a full refund—no questions asked.
How to Start a Request
Simply contact our support team via email within 45 days of receiving your order. We'll provide you with return instructions and a prepaid shipping label. Once we receive your returned item, we'll process your refund within 5-7 business days.
Conditions
The mask must be returned in its original packaging and in resellable condition. We understand products may be used during the trial period—we simply ask that they're returned clean and with all original accessories included.
12-Month Warranty
Coverage
Every Juveo R1 mask is covered by a 12-month warranty from the date of purchase. This warranty protects against manufacturing defects and ensures your device performs as intended.
What's Included
The warranty covers defects in materials and workmanship under normal use. This includes LED light malfunctions, power connection issues, and structural defects. The warranty does not cover damage from misuse, accidents, or unauthorized repairs.
How to File a Claim
If you experience an issue covered by warranty, contact our support team with your order number and a description of the problem. We'll guide you through the process and, if necessary, arrange for a replacement or repair.
Returns & Exchanges
Submit Request
Contact our support team within 45 days of delivery. We'll send you a prepaid return label and instructions.
Refund Processing
Securely package your item in its original packaging with all accessories. Attach the prepaid label and ship.
Refund Processing
Once we receive your return, we'll process your refund within 5-7 business days to your original payment method.
Contact Our Team
Email Support
support@juveo.co
Response Time: Within 24 hours on business days
Hours of Operation: Monday–Friday, 9am–6pm EST